Last updated: August 2026

We want our refund information to be clear and consistent with your statutory rights.

Change-of-mind cancellations

For eligible UK online purchases, you can tell us you wish to cancel within 14 days after receiving the goods. After telling us, you normally have a further 14 days to return them. This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, contact osmanajab@gmail.com with your order number and, where useful, photos. Your statutory consumer rights remain unaffected.

Refund timing

Eligible refunds are returned to the original payment method. We process approved refunds within 7 business days after the returned goods are received or you provide evidence of return, as applicable. Your bank or payment provider may take additional time to make the funds available.

Return costs

For change-of-mind returns, you may be responsible for the direct cost of returning the goods where permitted by law and where this was communicated before purchase. If goods are faulty, damaged, incorrect or not as described, contact us before returning them so we can provide appropriate instructions.

Exceptions

Some statutory cancellation exceptions may apply, including certain goods made to your specifications or clearly personalised. A product being produced after you order does not by itself remove statutory rights. We will not restrict rights that cannot legally be excluded.

How to request a refund

1. Email osmanajab@gmail.com.
2. Include your order number and the item(s) concerned.
3. We will reply with the appropriate return or refund instructions.

See our Return Policy and Contact page for more information.

Last updated: August 2026

We want our refund information to be clear and consistent with your statutory rights.

Change-of-mind cancellations

For eligible UK online purchases, you can tell us you wish to cancel within 14 days after receiving the goods. After telling us, you normally have a further 14 days to return them. This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, contact support@nextgizmo9.com with your order number and, where useful, photos. Your statutory consumer rights remain unaffected.

Refund timing

Eligible refunds are returned to the original payment method. We process approved refunds within 7 business days after the returned goods are received or you provide evidence of return, as applicable. Your bank or payment provider may take additional time to make the funds available.

Return costs

For change-of-mind returns, you may be responsible for the direct cost of returning the goods where permitted by law and where this was communicated before purchase. If goods are faulty, damaged, incorrect or not as described, contact us before returning them so we can provide appropriate instructions.

Exceptions

Some statutory cancellation exceptions may apply, including certain goods made to your specifications or clearly personalised. A product being produced after you order does not by itself remove statutory rights. We will not restrict rights that cannot legally be excluded.

How to request a refund

1. Email support@nextgizmo9.com.
2. Include your order number and the item(s) concerned.
3. We will reply with the appropriate return or refund instructions.

See our Return Policy and Contact page for more information.